Dyson privacy commitment

At Dyson we’re committed to ensuring that your personal information is protected and never misused. To make better technology and experiences, we collect information through Dyson websites, the Dyson Link app and through our connected machines. We protect that information carefully and handle it with discretion. We’re open about its use and will always make you aware of the information you’re sharing.

This privacy notice explains what personal data we collect and why, how we use it, the control you have over your personal data and the procedures we have in place to protect it.
"Dyson engineers are focused on making hardware and software work together to develop high performing technology which understands the environment it is in and how to improve it. Our machines are increasingly intelligent, but with knowledge comes great responsibility. We are deliberately lean with the data we capture and handle it with great respect. We treat as a priority the protection of your privacy and the protection and secure storage of your data.” James Dyson

Who is responsible for your personal data?

Personal data we collect about you

It is not necessary for us to collect every personal detail about you. Our main reason for collecting your personal data is to provide and improve the service, products and experiences that you and our customers expect from us.

Personal data is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.

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  • We collect personal data about you in a number of different ways including:

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    1. Information you share with us through our website or apps, by email or phone, in person at our stores, stands and events or otherwise.

    2. Information from your connected Dyson products – products that are “intelligent” or “smart”, internet enabled or operated through a Dyson app (see the Connected Products page for information specific to your product).

    3. Information from your online interactions through cookies and similar tracking technologies (see the Cookie Notice for further information).

    4. Information within communications from you (such as emails and live chats) and information about how you have engaged with email communications that we have sent you.

    5. Publicly available information from your social media interactions with us or posts about us.

    6. Information from our stores, stands and/or events - such as CCTV, film footage and photographs.

    7. Information through your smart device’s Bluetooth or Wi-Fi connection when you visit our stores - such as your location.

    8. Information from third party data providers to whom you have given your permission to share your data.

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  • The personal data that we process about you will mainly fall into one of the following categories:

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    Type Description
     

    Your name

    Name, email address, delivery address, IP address, cookie ID, order number, information about your device (e.g. ID or IMEI number).

     
    Order information Product(s) purchased, payment information, delivery records.
     
    Internet activity Information from online tracking technologies (e.g. cookies that note which areas of our website you spent more time looking at compared to others).
     
    Geolocation data If you connect to Dyson’s Wi-Fi in one of our stores we will know that your smart device is located within our store at that time.

    Dyson uses Android location services for connectivity to enable the pairing of a Dyson product with the Dyson Link App through Bluetooth or WiFi. Please note that Dyson does not collect any location data as a result of this connection.

    Additionally, our Light Cycle makes use of background location services to :
    • Receive product software updates
    • To synchronise the time on the product with the time on your connected mobile device
    • To load and amend any schedules, preferences and setting changes for your product
    • To maintain the right light profile based upon your light's location

    The Light Cycle's location data is anonymised within Dyson as the location data relates to the product, and not the user.
     
    Preference data Information about your marketing choices, household, your home and technology, your allergies and interests and what appeals to you most about Dyson (e.g. through your Dyson account or in response to voluntary surveys).

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If you share the details of other people with us (for example, if you have bought a Dyson product for another person or if you register another person for a Dyson app), then you will need to check with that person that they are happy for you to share their personal data with us, and for us to use it in accordance with this privacy notice.

Finally, Dyson's websites, apps and products are not directed at children. Where we knowingly collect and process children’s data, appropriate information about that processing will be provided at the point of collection. Parental, and or legal guardian, consent for this data will be collected at the time of data collection, as and when required.

How and why we use your personal data

It is not necessary for us to collect every personal detail about you. Our main reason for collecting your personal data is to provide and improve the service, products and experiences that you and our customers expect from us.

Personal data is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.

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  • To provide products and services

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    This processing includes:


    • managing and coordinating the purchase, delivery and after sales care of your products (as required);

    • responding to your queries and requests (through various channels such as online, in person, over the phone, post, web chat and SMS);

    • documenting, monitoring and recording the lifecycle of our products, including stock management; and

    • contacting you when products or models are next in stock.

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  • To provide support

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    From time to time, we use your personal data to help you with the Dyson products you own. If you have a connected product, please visit the Connected Products page for information specific to your product.


    We do this by monitoring your product’s performance and sending you relevant product support communications. You can opt out of these activities at any time; see the section below titled “Your controls and choices”.


    If you have the Dyson Link app, we monitor your product’s performance and stability, which allows us to:


    • Optimise its performance and your experience of the product; in particular, we want to be able to identify when there may be an issue with your product so that we can let you know about it as soon as possible (sometimes we are able to do this before the issue becomes apparent); and

    • Provide updates and services to our connected products (which includes updates and upgrades to the software in the product and the app that connects to it).


    Sending you product support communications enables us to:


    • provide helpful information about your Dyson product or the Dyson service you use, for example

      • essential product service updates;

      • reminders about how to carry out maintenance for optimal performance;

      • alerts for recommended app or software updates or upgrades that we think will improve the performance of your product;

      • information about how and where to get help from Dyson experts should you need support;

      • information about your Dyson warranty; and

      • alerts regarding any important product safety or recall announcements; and

    • provide improved owner experiences via new technologies such as our mobile applications.


    As part of these activities, we combine different categories of personal data that we collect about you. For example, we combine personal data from your online interactions, information you share with us, or information from Dyson products, for the profiling and statistical analysis of product popularity, of your behaviour when you use our website or apps or of how our products are used.

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  • How long do we keep your data?

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    We only keep your personal data for as long as we need to, to be able to use it for the reasons given in this privacy notice, and for as long as we are required to keep it by law.


    The actual period for which we store your personal data will vary depending on the type of personal data and how it is used. For example, when you buy a product from us, we will store information about you and your purchase for at least the term of your warranty or guarantee.

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  • To keep you updated

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    We love to keep you posted, whether it’s on our latest product announcements, owner offers, opportunities to test new Dyson products, or upcoming events. From time to time we may also provide you with information about the James Dyson Foundation and the James Dyson Award.


    Ultimately, we want to make sure you’re happy with the communications you receive from us. We do this by either offering you the opportunity to opt out (e.g. service emails) or requiring you to opt in (e.g. consent to marketing emails). See the section titled “Your controls and choices” for further information.


    We will contact you in various ways, including e-mail, post, SMS, in-app and push notifications, via social media platforms and by phone. We use profiling and statistical analysis to identify which communications from Dyson are relevant and interesting to you.
    We do this through:


    • analysing and enhancing the information that we collect;

    • producing user profiles, reports and targeted advertising;

    • only including you in selected marketing campaign and event invitation lists;

    • measuring the effectiveness of our promotional campaigns and advertising; and

    • customising and improving the way that you shop and engage with us in the future (e.g. matching what you see on our website based on what you’ve previously been interested in).

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  • To promote Dyson, our products and services

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    To promote our products we often hold Dyson events in a variety of venues, such as Dyson stores or other retailer properties. By attending these events your personal data may be captured:


    • as part of photographs or filming for social media, promotional media or archiving purposes;

    • by our experts and stylists for sharing on social media or in promotional materials; and

    • to book an appointment with one of our experts.

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  • To protect Dyson and our customers

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    Dyson may also process some of the personal data that you provide to:


    • detect and prevent criminal activity, including fraud;

    • keep our websites, apps, products and IT systems secure;

    • assist in any disputes, claims or investigations relating to your Dyson product or warranty matters;

    • comply with our legal obligations; and

    • provide updates to you about significant changes to Dyson’s policies, terms and conditions and any other matters which we may need to inform you about.

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  • Our justification for handling your personal data

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    Data protection and privacy laws in some countries require us to have what's called a "legal basis" or "lawful ground" for handling personal data. Broadly, that means that we have to have a legal justification for handling your personal data.


    To process your data we will mainly use the following legal bases:


    1. Contract – e.g. we have to process your delivery and payment details to provide you with the product that you have purchased

    2. Consent – e.g. we will send you marketing communications where you have provided consent

    3. Legitimate interests – e.g. we will process order information to detect fraudulent activities and protect Dyson and our customers


    In some circumstances, we will need to handle your personal data in a certain way to be able to comply with our legal obligations; for example, if we receive a request for your personal data from a regulatory body or law enforcement authority.


    Ultimately, the reason we handle your personal data in the way that we do is so that we can directly or indirectly, improve our products, services and your overall experience of Dyson as a business. Whatever our justification for handling your personal data, we make sure that we take steps to honour our commitment to protect your privacy.

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Sharing and transferring your personal data

Most importantly, we never sell your personal data to anyone and only share it as outlined in this privacy notice or when you ask us to.

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  • Sharing within the Dyson Group

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    Most of Dyson's processes, procedures and systems are shared across the Dyson Group, which means that we need to share your personal data between us. We make sure that access to your personal data is limited to those of our staff who need it, and that all staff understand how and why we protect your personal data. Transfers of personal data between Dyson entities (including those outside of the EEA) are governed by Dyson’s Intercompany Agreement.

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  • Sharing with third parties

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    We share your personal data with certain third party service providers. They only have access to the personal data they need to perform those services. For example, your order and delivery details will be shared with our couriers. They are required to keep your personal data confidential, must not use it other than instructed by us and must always act in accordance with this privacy notice.


    The third parties providing services fall into the following categories:


    • Distributors, who help us to sell our products in certain countries;

    • Those helping us to deliver products to you;

    • Those helping us to provide you with relevant and interesting communications (e.g. social media platforms, analytics companies, marketing and advertising agencies);

    • Third parties that help us with mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services and insurance claims; and

    • Third parties that help us to provide services and responses to you.


    We share certain personal data with third parties who help us to detect and prevent criminal activity (such as fraudulent transactions). The information we share with those third parties includes some of the information that you share with us (such as your contact details and information about the transaction), and some of the information from your online interactions (such as the IP address of your device). That information is used to determine whether a transaction could be fraudulent. One of the third parties we use to help us detect and prevent fraudulent transactions is a company called Riskified; they are responsible for their use of your personal data and will use it for the purposes set out in their privacy notice.


    We will also share your personal data if we are required to do so by law, including in response to a legal process, such as a court order or subpoena, or to comply with other national, state, provincial or local laws.


    Finally, in the process of purchasing a Dyson product you may interact with a third party who will be independently responsible for the personal data that you provide. For example, if you purchase a Dyson product under finance, your finance agreement will be directly with that third party and you should read their privacy notice(s) separately.

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  • Transfer, storage and the global handling of your personal data

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    The relevant Dyson group company or companies will collect personal data from you in the country in which you live. We, and those third parties that we share your personal data with, then host, store and otherwise handle that information in the UK, in the countries within the European Economic Area (EEA) or in any country outside of the EEA, including those listed in the Contacts page.


    We will make sure that any transfers of your personal data from one country to another comply with those data protection and privacy laws which apply to us.


    European data protection laws, in particular, include specific rules on transferring personal data outside the EEA. Transfers of personal data between Dyson entities (including those outside of the EEA) are governed by Dyson’s Intercompany Agreement.


    When transferring personal data outside the EEA, we will:


    • include standard data protection clauses approved by the European Commission for transferring personal data outside the EEA into our contracts with those third parties; or

    • ensure that the country in which your personal data will be handled has been deemed "adequate" by the European Commission.


    In any case, our transfer, storage and handling of your personal data will continue to be governed by this privacy notice.

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  • Interaction between our connected products and third party products

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    We have added functionality to some of our connected products which allows your Dyson product to interact with certain third party products that you have in your home (such as Amazon Echo, otherwise known as Alexa). This functionality allows you to take full advantage of a “smart home” environment. However, the products will only interact if you want them to, by enabling the relevant functionality.


    If you choose to allow your Dyson connected product to interact with a third party product, certain information (including potentially personal data) will need to be shared with the third party product and the relevant third party provider. Generally, we will need to share a unique reference number to connect the two products, and information about your product and how you use it. We only share the minimum amount of personal data that we need to, to enable the two products to interact. Details of how the third party uses your personal data (as well as any personal data which it collects through its own product) are set out in the third party's privacy notice. You should carefully review third parties' privacy notice(s) before using their products, and before connecting them with your Dyson connected product. You can stop your Dyson connected product from sharing information with the third party product at any time by disabling the connection between the two.


    See the Dyson smart machines page for information specific to your product.

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  • Links to third party websites

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    We provide links to other websites which are not operated and controlled by Dyson. We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal data. We do not endorse or make any representations about third party websites.


    Third party websites usually have their own privacy notices explaining how they use and share your personal data. You should carefully review those privacy notices before you use these websites to make sure that you are happy with how your personal data is being collected and shared.

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Your controls and choices

Where possible, we give you control over the personal data we collect about you, to ensure it is accurate and reflects your preferences. You have the right to access, update and amend personal data that we hold about you; you can do that in relation to some of your personal data through your account with Dyson.

We will only send you marketing communications when you have told us that you are happy for us to do so. If you have previously said that you would like us to contact you ("opted in") but would like to change or update the way that we do so, you can update your preferences by:

    ◦ Contacting Dyson customer service and stating that you would like to change or update the way that we contact you;

       or

    ◦ Logging onto your account on our website and changing your preferences and information.

In certain circumstances, you also have the right to ask us to:

    ◦ Stop using your personal data for certain purposes;

    ◦ Limit or restrict our use of your personal data;

    ◦ Remove or delete personal data about you; or

    ◦ Provide your personal data to a third party provider of services.

For example, you have the right to object to our monitoring of your use of our websites and connected product apps, and how you engage with our promotional campaigns and advertising online for these purposes.

Please note that those rights do not always apply and there are certain exceptions to them.

If you, or a party authorised to act on your behalf, would like to exercise any of your rights in relation to your personal data, please email privacy@dyson.com or call your local Dyson centre from the Contacts page. We will send you a link to our privacy portal, using the contact details that you provide, where you will be invited to provide further information about your request and be given further information about how we will process that request.

We will also need to confirm your identity before acting on certain requests. We may not be able to respond to your request or provide you with personal data if we cannot verify your identity, or authority to make the request on someone else’s behalf.

If the law in your country allows us to impose a fee for giving you access to your personal data, or to exercise any of your other rights in relation to your personal data, we will let you know. You will not be discriminated against for exercising any of the rights that apply to you.

Protecting your data

We are committed to protecting your personal data. We use appropriate technical and organisational measures, including encryption, to protect your personal data and privacy, and review those regularly. We protect your personal data using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal data and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal data. Our procedures mean that we may occasionally request proof of identity before we share your personal data with you.

Where we have given you (or where you have chosen) a password which enables you to access any portal or account, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.

In the unlikely event that we do suffer a security breach which compromises our protection of your personal data and we need to let you know about it, we will do so.